Privacy Policy

This Privacy Policy was last updated on the 11 of December 2023.

We regularly update this Privacy Policy document to ensure that you are always accurately informed about how we collect, hold, and manage your Personal Information.

Please read this Privacy Document together with our Terms of Use, Ebmbook Software License Agreement and any other documents regarding Personal Information.

This Privacy Policy explains how Ebmbook and Sai Trend Ltd as well as its affiliated companies (collectively, “Ebmbook”, “EbmbookPRO”, “Ebmbook SmartPOS”, “us”, “we” or “our”) collect, use, disclose, transfer, protect, store and otherwise process your personal information. It also explains your rights and options around our use of your information and how you can exercise these choices.

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us using the information provided on www.ebmbook.com website.

Scope of Privacy Policy

Ebmbook is committed to protecting individuals’ privacy. This Privacy Policy applies to personal information collected through our websites, desktop applications, mobile applications, Tablet Applications products and services (collectively, “Services”) that include a link to this Privacy Policy. In this Privacy Policy, personal information means any information that relates to an identified or identifiable natural person – either on its own or in combination with other information.

This Privacy Policy sets out how Ebmbook processes personal information about individuals and companies that register for or use our Services. We collect this information so that we can provide our Services to those Ebmbook Subscribers.

By registering for or using our Services, you acknowledge the collection, transfer, processing, storage, disclosure and other uses of your information as described in this Privacy Policy document.

Please be aware that this Privacy Policy does not apply to “Customer Information”, being personal information that relates to individuals with whom our Subscribers interact (such as customers of their stores). We process Customer Information under the direction of our Subscribers, and have no direct relationship with these individuals.

POLICY UPDATES

As of 1st December 2023, this privacy policy is applicable to Ebmbook Smart POS too. That includes both the Android and iOS versions of the Ebmbook Smart POS.

Your Information

While registering for or using our Services, you provide us with certain information which we store securely. This includes your business and profile information, as well as other information that you choose to provide us with when you interact with features of our Services.

Business and Profile Information

We collect certain information when registering for our Ebmbook services, including:

Contact information, such as name, email address, mailing address, phone number and country
Profile information, such as a username, and some information regarding your position at your company
Your company details, such as contact number and company address
Preferences information, such as notification and marketing preferences
The internet protocol address (IP)
Your browser type and version
Time zone settings
Your operating system and hardware related details of the machine/s in which Ebmbook products are installed

We do NOT keep data regarding your inventory in our servers. All your inventory, sales and your customer details are stored in your own machines.

After Ebmbook Product/s Purchase

We may need to collect and use your personal information along with other information to setup an Ebmbook account for your business. This also include:

Invoicing details/address
Information regarding the services you requested

How do we use Cookies?

We uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyse and understand how you use the Ebmbook website/s. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.

Sharing & disclosure of your information

When you use the Ebmbook Services, we may share your information with the third parties described in this section.

EBMBOOK BLOGS & FORUMS

Our websites offer publicly accessible community services such as blogs, forums, and wikis. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Your posts may remain even after you cancel your account. To request removal of your personal information, please contact us using the information provided on the website.

SERVICE PROVIDERS, BUSINESS PARTNERS AND OTHERS

We use and work with third party service providers and our trusted business partners to provide application development, hosting, website, infrastructure, maintenance, backup, payment processing, customer relationship management, marketing, accounting, human resources, business intelligence and analytics, customer support and other services for us. These service providers may have access to or process your information for the purpose of providing those services for us.

With your consent, we also share your contact information with our trusted business partners, such as Payment Processors or our partners who integrate with Ebmbook services, to enable them to contact you about their services. We also obtain contact information from selected business partners to better understand your preferences and to deliver you more personalised marketing.

AFFILIATES

We may share your personal information with our affiliated companies in order to provide our Services to you.

THIRD PARTIES YOU AUTHORISE

You may give third parties access to your information. For example, you may wish to integrate Ebmbook with a third party applications that requires access to the email addresses you collect from your end users, in order for that application to work. Just be aware that such third party’s use of this information will be governed by the terms and privacy policies of the third party.

LINKS TO THIRD PARTY SITES

Our Services may contain links to other sites. We have no control over, and take no responsibility for, the privacy practices or content on other sites. You are responsible for checking the privacy policy of any such sites so that you can be informed of how they handle personal information.

SOCIAL MEDIA

Our Services may include social media features, such as Google Analytics, the Facebook “Like” button and widgets, and the “Share” button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

COMPLIANCE WITH LAWS AND PROTECTION OF RIGHTS

In certain situations, we may be required to use and disclose your information (including personal information) to a third party if we believe the disclosure is reasonably necessary:

To comply with any applicable law, legal process (for example warrants)
To enforce and administer our agreements, policies and terms of use
To protect the property, rights, and safety of Ebmbook, our Subscribers or the public from harm or illegal activities
For fraud prevention, risk assessment, investigation, customer support, technical analysis, product development or debugging purposes
To protect the rights of Ebmbook or its users & subscribers
To establish or exercise our legal rights or defend ourselves against any third-party claims or allegations

BUSINESS TRANSFERS

In case of undertakes or if Ebmbook is involved in any merger, acquisition, reorganization, sale of assets or bankruptcy or insolvency event, then we may transfer or share some or all of our assets, including your personal information. In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

Do You Have Questions?

Thanks for reading this privacy policy! If you have any questions about this Privacy Policy or the Ebmbook privacy practices, or would like to request a printable version of the Privacy Policy, please contact us at legal@ebmbook.com or at our following address:

Ebmbook
Building 2, Croxley Business Park, Watford WD18 8YA